Returns and Exchanges

114 days to return

If you bought a product on lino.ge or remotely (by phone, WhatsApp or social media), you can cancel the purchase and return it within 14 calendar days without giving a reason. The period starts on the day you receive the product. If an order arrives in several parts, it starts on the day you receive the last item.

This right applies to purchases by individuals (consumers). It does not apply to purchases made by companies for business purposes, or to purchases of 30 GEL or less, as provided by Georgian consumer protection law.

2Purchases in our store

Products bought in our store (94 Lermontov St, Batumi) can be exchanged or returned within 7 calendar days of purchase. Please bring the product with its receipt — the same conditions below apply. Defective products are handled under warranty at any time within the warranty period.

3Conditions for a return

• the product is complete — with all accessories, cables, chargers and documents;
• the original packaging is not damaged (opening the box to check the product is fine);
• the product has no signs of use, scratches or other damage;
• serial numbers and stickers have not been removed;
• any gift received with the product is returned too — otherwise its value is deducted from the refund.

4What cannot be returned

• computers assembled or configured to your individual order;
• software, license keys and digital products once the seal is broken or the key has been shown or activated;
• items that cannot be returned for hygiene reasons once the seal is broken (for example, in-ear headphones);
• services already performed with your consent (diagnostics, repair, installation).

5How to request a return

1. Within 14 days, contact us by email at info@lino.ge, on WhatsApp or by phone at +995 598 00 99 03.
2. Give your order number, your name, the product you want to return and, if you like, the reason.
3. After we confirm, bring or send the product to our store (94 Lermontov St, Batumi) within 7 days.

6Return delivery costs

If you return a product because you changed your mind, the cost of sending it back is paid by you. If we sent you the wrong item, or the product was defective or damaged in transit, we arrange and pay for the return.

7Refunds

• We refund the full amount paid, including the original delivery cost, no later than 14 calendar days after receiving your return request.
• We may wait to issue the refund until we receive the product back or you show proof that you sent it.
• The money is returned by the same payment method you used. For purchases made with bank installments, the refund goes through the bank, according to its procedure.

8Defective products and warranty

If a product turns out to be defective, you can ask us to repair it or replace it with the same item. If neither is possible, you are entitled to a price reduction or a full refund. Repair, replacement and transport costs are covered by Lino LLC.

• You can make a claim for a defect that appears within 2 years of receiving the product.
• If a defect appears within the first 6 months, it is considered to have existed at the time of delivery, unless proven otherwise.
• Warranty service is provided at our service center in Batumi. Please bring the product with its receipt or warranty card.

A product's warranty conditions never limit your rights under the law.

9Checking your order on delivery

When you receive your order, please check the package and the product in front of the courier. If you see visible damage, note it right away and contact us — this helps us solve the problem quickly.

10Contact

Lino LLC, ID code 445782635
Store and service center: 94 Lermontov St, Batumi
Phone: +995 598 00 99 03 · WhatsApp
Email: info@lino.ge